HR departments spend a lot of time answering simple and repetitive questions from employees who expect an immediate reply. A people assist solution with a knowledge database enables employees to find the right answers to their questions. And for more complex queries, a form directly activates a workflow.
24/7 HR shared service centre
Personalised knowledge database with search function
Employee portal with personnel-relevant information
Automation of workflows and HR processes
Preparation of forms without coding
Analytics and reporting with key performance indicators
With UKG People Assist you offer your employees a portal that gives them access to all personnel-relevant information and questions. This portal is available anywhere and from any device. Thanks to the personalised knowledge database with search function they can find answers to their personnel-related questions without having to contact HR. For more complex queries, workflows can be activated directly in the portal and automatically forwarded to the competent HR manager. Employees can check the status of their queries at any time, and HR has an overview of all queries. Obtain statistics about the average response time, the number of queries received and the satisfaction rate and manage employee queries more efficiently than ever before.
Make it possible for your employees to send a query to the HR department. Based on the features and type of query, it is automatically forwarded to the competent HR manager.
Give your employees the opportunity to find answers to their personnel-related questions by searching a personalised knowledge database. More complex queries are still sent directly to HR.
Set up workflows for HR processes that automatically allocate incoming queries according to employee features and category.
Although many companies have a shared service centre for the handling of everyday HR processes, they do not always recognise the actual advantages. A solution for HR shared services transfers more responsibility to the employees. This improves productivity and employee satisfaction.
Offer your employees a portal that gives them access to all personnel-relevant information and queries and can be contacted anywhere and from any device.