How a good HR department masters the crisis
‘What’s short time?’ ‘Is my job at risk?’ ‘I’m lonely working from home!’ - These and other thoughts are sure to be going through your employees’ heads. So we’re asking HR: communicate proactively and support your staff as much as possible. We’d be happy to help you with a few tips:
Clear, timely communication is especially important right now. Even if you don’t have an answer to all the questions, you shouldn’t wait too long to issue an honest statement. Communicate often, transparently and regularly. For example, let your staff know that you will be contacting them twice a week. But also give them the opportunity to ask questions at any time. Answer general questions on an internal platform.
Your employees should never feel abandoned. They will welcome support from their employer.
Not everyone will find spending so much time at home easy. Some will be spending more time than usual with their partner or family, while others will be spending more time than usual alone.
Support your staff outside work hours too:
Physical wellbeing impacts mental wellbeing. There are also ways that HR can support staff here: help them set up a home office. Remind them to stand up, open the window or do some relaxation exercises every now and then. Give nutrition and work-out tips, recommend yoga videos or strength training exercises. Leaving the house regularly is still allowed, and even recommended by the government.
There are various media suited to getting across these tips, tricks, challenges and information. Why not send out a weekly newsletter summarising your own recommendations, an internal challenge and the latest company updates? Remind them to stand up while working, drink enough water and get some fresh air to blow the cobwebs away. Get creative and send your employees a video message. We’ve set up a radio station for our staff, so they can voluntarily tune in every Wednesday to get the latest updates from the company or ask their own questions. Change and variety are more important than ever. Lead your employees through this crisis with optimism, confidence and a pinch of creativity.
Published: 2. April 2020