Eliminating the five biggest productivity killers in HR with Employee Self Services
The HR department of any company acts as a central hub for a wide variety of issues and tasks. HR employees slip into the roles of psychologists, administrative miracle workers, technical geniuses and number crunchers - and at the same time are expected to ensure a pleasant and smooth working day for all employees. A busy and demanding job that can be made more efficient if productivity killers are recognised and eliminated in good time!
Productivity killer number 1: paper dossiers
Every fifth tree felled is used to make paper. In Switzerland, the average paper and cardboard consumption per capita in 2017 was an impressive 139 kilograms. Reducing paper consumption in HR not only benefits the climate and the environment, but also productivity. Time wasters such as printing, filing and searching for documents are eliminated by introducing an electronic personnel dossier.
Apositive side effect is the space gained. Clunky filing cabinets are a thing of the past!
Productivity killer number 2: routine enquiries
A lot of time is lost when the same enquiries from employees have to be answered again and again. Questions such as "From what day do I have to submit a medical certificate?", "How many days of paternity leave am I entitled to?" or "Where can I find the personnel regulations?" take up valuable resources. A portal with knowledge articles can help by answering such frequently asked questions directly. If an answer is not covered by an article, employees can easily submit an enquiry via the same portal.
A positive side effect: the time you save by answering repetitive questions can be used for more important activities. At the same time, you can also provide exciting information via the employee portal.
Productivity killer number 3: Complex, confusing processes
Many processes come together in HR that require smooth collaboration between different people and departments. For example, when a new employee joins the company, their line manager, the IT department, HR itself and other departments need to be involved in the process. If these processes are complicated and cumbersome, time is lost due to confusing communication channels. It is also difficult for the person initiating the process to maintain an overview. Clear and well-organised processes provide a remedy and ensure greater efficiency.
A positive side effect: you can monitor processes at a glance and adapt them flexibly if necessary.
Productivity killer number 4: Demanding employee enquiries
There will always be enquiries and cases that cannot be covered by a standard process. However, even complex requests can be processed more easily and efficiently if distribution lists, responsibilities and processes are already defined and can be called up easily when required.
A positive side effect: the time saved in the administrative area means you can focus even more on your employees and their concerns.
Productivity killer number 5: data overload
Too much or too little data that says nothing about employees' needs makes it difficult to improve processes and procedures in a targeted manner. With clear statistics and simple analyses, you can quickly identify such weak points and tackle them in a targeted manner.
Positive side effect: more time to respond to individual needs and strive for improvements.