Digital assistance to strengthen your HR

Digital support - more than just chatting

The use of chatbots for employees offers the great advantage of personalised support. Employees receive the information they need about their specific questions and enquiries quickly and easily without having to search for information for a long time, allowing them to focus on more important tasks. This functionality has already been used for several years in the area of customer service, where chatbots support website visitors as pop-up chats.

The Technology has evolved. While chatbots are primarily there to respond to enquiries and interact, modern digital assistants are designed to perform tasks for users and support them in their everyday lives. Well-known examples include the AI chatbot ChatGPT from OpenAI, released in December 2022, and the two digital voice assistants Siri from Apple and Alexa from Amazon. ChatGPT simulates a natural conversation and answers questions. Siri and Alexa also answer questions, but can also perform actions such as controlling smart home devices, playing music, making calls or creating reminders.

By automating repetitive and time-consuming tasks, digital assistants allow employees to focus on more important tasks. This can lead to an improvement in the Employee Experience and increase the sense of purpose in their role. Another advantage of digital assistants is that they are available around the clock, meaning they can support employees even when they are not in the office. This is particularly helpful for employees who travel a lot or have flexible working hours.

Modern employee support

Sophie is our digital HR assistant. With Sophie, you can offer your employees personalised support, automate everyday tasks and facilitate access to company resources such as guidelines and forms or personal information such as holiday times or social benefits. Embedded in Microsoft Teams, it is available at any time and can be used in a web browser, on a smartphone or in the desktop app.

Sophie can exchange information with any modern HR system solution via interfaces and thus supports employees in their day-to-day work. For example, by connecting to UKG HR Service Delivery , she can synchronise the articles in the UKG knowledge database with her repertoire of answers or fill out forms on behalf of employees. Approval processes such as requests for training support are also simplified: line managers receive a notification of their tasks, can see at a glance which requests have been submitted by which employees and can approve or reject them directly without ever having to leave the chat.

About Us also enables additional functions that are not possible with UKG HRSD per se. For example, employees can generate and download a work confirmation with just one click within 10 seconds. The generated document is automatically and properly filed in the employee's digital personnel file in the background.

Employee Experience Excellence

Today, there are many software solutions that have their own app or even their own chatbot. With so many different systems in use to cover the entire Employee Journey, it can quickly become confusing. Sophie is integrated into HR Campus Suite , allowing the full potential of a digital assistant to be realised. Employees no longer have to think about which tool to use to place their request or find the right answer, but can use Sophie as a central point of contact. Employees have a central location for all HR topics, which creates a holistic HR experience or Employee Experience.

Starting with a friendly greeting when starting a job, the digital HR assistant accompanies employees throughout their entire Employee Journey. It automatically answers questions on HR topics, shows where personnel regulations are stored, sends birthday reminders, fills out forms, starts processes, supports the recording of expenses and lists approval requests and other HR tasks that can be processed directly. Technologically, there are almost no limits to Sophie's connections and possibilities. An absolute user experience dream.