UKG HR Service Delivery

UKG HR Service Delivery

With UKG HR Service Delivery you can process queries from employees more efficiently, automate your HR processes and save documents securely and intelligently. The solution is easy to implement, integrate and use.

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Why UKG HR Service Delivery?

  • Increased productivity of HR team

  • Automated work procedures and efficient processes

  • Direct access to employee documents

  • Fast and easy generation of documents

  • Self-service offers for employees

  • HR performance analytics

  • Improved compliance and high degree of security

  • Data storage in the EU

Simplification for HR and your employees

With UKG HR Service Delivery, your employees know where to send HR queries, and can find the information they need in a knowledge database. Processes are clearly mapped and centralised in UKG HR Service Delivery, which simplifies communication, coordination and query management. Documents are filed in an orderly manner in UKG Document Manager module and sent to the employee's electronic mailbox. And the advanced analytics data allow you to measure your own performance in UKG HR Service Delivery and react to changes in record time.

UKG HR Service Delivery

UKG People Assist

Empower your employees to find answers to their questions at any time via a user-friendly and personalised employee portal. Queries and applications can also be submitted directly via the portal to HR or the line manager.

  • HR ticketing for query management
  • Knowledge database for personnel-related questions
  • Automation of HR applications
  • Automation of workflows and HR processes
  • Easy digital preparation of forms

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UKG Document Manager

Employee file management takes the secure storage and administration of documents to the next level. Benefit from wide-ranging document management functionalities – accessible from every device, anytime and anywhere.

  • Electronic employee dossier
  • Document production
  • Electronic mailbox for employees
  • Electronic signature

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UKG HR Service Delivery FAQ

UKG HR Service Delivery is ISO-27001 and ISO-27018 certified. This is regarded as the primary global standard for information security. Data are encrypted in accordance with an advanced encryption standard (AES-256). With this algorithm, the 256 bit code ensures the highest degree of security. When it comes to data storage, UKG HR Service Delivery works together with Rackspace computer centres in Europe. Rackspace's EU data centre holds the following certifications: SSAE16 Type II (SOC1, SOC2, SOC3) and ISO 27001.

Yes, UKG HR Service Delivery offers HR managers practical reporting functions and adjustable dashboards that provide an overview of HR activities and processes.

HR managers work with software that efficiently support them in their daily work. With UKG HR Service Delivery, HR can easily generate workflows, prepare forms and implement changes quickly and independently. This allows HR managers to provide an extraordinary service. All employees have precise information about upcoming tasks, including supporting information about the location, status and situation.

Yes, UKG HR Service Delivery obtains the most important employee data directly from your HR information system. The solution can be linked to every core system (e.g. SAP HCM, SAP SuccessFactors, Workday, Microsoft Dynamics NAV, Abacus, Xpert.Line, etc.). Data can be exchanged by way of traditional flat files or via a modern REST-API.

Yes, UKG HR Service Delivery has specifically proved itself for employees who are not always online. As the employee portal can also be accessed via mobile phone and from home, these employees benefit in particular from a direct link to the HR department.

Onboarding as an example of an automated process

With a dedicated onboarding portal you can engage with new employees even before they join your company. Future employees can find information tailored to their needs in the portal. Questions can be asked directly online, and all preparatory tasks can be found in a single location. The onboarding options provided by UKG HR Service Delivery combines UKG People Assist and UKG Document Manager. Make joining the company easy for new employees and provide them with support from the outset.

Success Storys with UKG HR Service Delivery

Helvetia Insurance

Helvetia Insurance

Thanks to UKG People Assist, Helvetia has a digital HR hub and thus benefits from smooth communication between employees and HR.


Bachem AG

Bachem AG

Bachem AG received a completely new HR-IT landscape. HR and employees benefit from modern recruiting, professional master data management and employee-friendly workflow & ticketing.


Your contact

Would you like to know more about how our UKG HR Service Delivery can make your everyday life easier? Or do you already have a clear idea of how we can support you? Nina Bennett is looking forward to hearing from you.

Nina Bennett | Phone | E-Mail | Book a consultation appointment

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Some UKG HR Service Delivery References

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