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UKG PeopleDoc employee case management

UKG PeopleDoc

Employee case management

HR departments spend a lot of time answering simple and repetitive questions from employees who expect an immediate reply. An employee case management solution with a knowledge database enables employees to find the right answers to their questions. And for more complex queries, a form directly activates a workflow.

Why employee case management?

  • 24/7 HR shared service centre

  • Modern employee case management

  • Personalised knowledge database with search function

  • Employee portal with personnel-relevant information

  • Automation of workflows and HR processes

  • Preparation of forms without coding

  • Analytics and reporting with key performance indicators

Efficient management of employee queries

With UKG PeopleDoc you offer your employees a portal that gives them access to all personnel-relevant information and questions. This portal is available anywhere and from any device. Thanks to the personalised knowledge database with search function they can find answers to their personnel-related questions without having to contact HR. For more complex queries, workflows can be activated directly in the portal and automatically forwarded to the competent HR manager. Employees can check the status of their queries at any time, and HR has an overview of all queries. Obtain statistics about the average response time, the number of queries received and the satisfaction rate and manage employee queries more efficiently than ever before.

HR ticketing

Make it possible for your employees to send a query to the HR department. Based on the features and type of query, it is automatically forwarded to the competent HR manager.

  • Status overview
  • Due date
  • Ticket allocation options
  • Trigger rules
  • Reminder function
  • Reporting on frequently asked questions

Knowledge database

Give your employees the opportunity to find answers to their personnel-related questions by searching a personalised knowledge database. More complex queries are still sent directly to HR.

  • Search function
  • Overview of categories
  • Recommended and relevant articles
  • Application forms

Process automation

Set up workflows for HR processes that automatically allocate incoming queries according to employee features and category.

  • On-, cross- and off-boarding
  • Workflow automation
  • Preparation of forms without coding
  • Task management and checklists
  • Linked to Employee File Management

HR shared services

Although many companies have a shared service centre for the handling of everyday HR processes, they do not always recognise the actual advantages. A solution for HR shared services transfers more responsibility to the employees. This improves productivity and employee satisfaction.

  • Query management
  • Multi-level support
  • Service level agreements
  • Analytics and reporting
  • Integrated call centre

Employee portal

Offer your employees a portal that gives them access to all personnel-relevant information and queries and can be contacted anywhere and from any device.

  • Personalisation during onboarding
  • Automated checklists
  • Job-relevant information
  • Electronic signature option
  • Linked to e-dossier

Success Storys with UKG PeopleDoc

Helvetia Insurance

Helvetia Insurance

Thanks to Peopledoc's Workflow & Ticketing, Helvetia has a digital HR hub and thus benefits from smooth communication between employees and HR.


Bachem AG

Bachem AG

Bachem AG received a completely new HR-IT landscape. HR and employees benefit from modern recruiting, professional master data management and employee-friendly workflow & ticketing.


Your contact

Would you like to know more about how our UKG PeopleDoc can make your everyday life easier? Or do you already have a clear idea of how we can support you? Patrick Tanner is looking forward to hearing from you.

Patrick Tanner | Phone | E-mail 

Contact form

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